Customer story discovery

Tell me what you’re thinking about.

I’ll review it personally. If it looks like I can help, I’ll reply with a sensible next step, usually a short conversation where we can dig into what happened and find the strongest story.

Customer story discovery form

Where are you right now?

No wrong answer. This just helps me understand how specific the opportunity is.

Who or what are you thinking about?

If you have a specific customer in mind, share their name and a little context. If not, tell me what kinds of wins or situations made you think there may be a story.

What makes you think there might be a story here?

A result, a customer comment, a surprising outcome, a successful implementation, or simply something that made you think, “we should probably tell this story.” Rough notes are fine.

What do you want the story to help you do?

Choose any that fit. If you’re not sure yet, that’s useful context too.

Could you introduce me to the customer for an interview?

Uncertainty is fine. This is not a gate; it just helps me understand what the next step might require.

Where should I reply?

I’ll use this only to follow up on what you shared.

When you submit, your answers go directly to Matthew. No copy-and-paste required.

Got it. I’ll take a look.

Your answers have been sent to Matthew. If it looks like he can help, he’ll reply with a sensible next step, usually a short conversation where you can dig into what happened and find the strongest story.

You submit this I review it I reply personally If it makes sense, we talk We find the story

You can close this page. A copy of the submission summary is below for your records.